Frequently Asked Questions
Everything you need to know about your Anya Hindmarch experience.
What is the standard delivery timeframe for international orders?
International orders are typically delivered within 3-7 business days via our global courier partners. Please note that delivery times may vary depending on customs processing in your specific region.
How can I personalize my Anya Hindmarch piece?
We offer a range of personalization services, including leather embossing and our Bespoke collection. You can add initials, handwritten messages, or unique drawings to selected items both online and in our flagship stores.
What is your return policy for online purchases?
We offer a 14-day return period from the date of delivery. Items must be returned in their original, unused condition with all security tags and packaging intact. Please note that personalized or bespoke items are non-returnable.
How should I care for my leather handbag?
To maintain the beauty of your leather piece, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather protector and storing your bag in its original dust bag when not in use.
Do you offer a repair service?
Yes, we offer a comprehensive repair service for manufacturing faults. If your item requires attention, please contact our customer service team with photos of the issue, and we will advise on the best course of action.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible payment options.